Johan Hjortås

Professional areal drone photography and landscape surveys with added value post photo and video editing services.

Managing a team of ten senior network architect experts that drives the transport network evolution and transformation journey towards 2020. Focus on packet and optical convergence, automation thorough SDN, efficiency through commodity technologies and standardization.

Member of Operator council in Open Optical Packet Transport within Telecom Infra Project. https://www.telecominfraproject.com

Defining the target transport architecture and roadmaps globaly

Drives supplier strategy and govern selection processes

Managing a virtual team of network architects and tight collaboration with other domain chief architects to ensure end-to-end consistency and alignment across the company.

Governance of end-to-end network architecture

Reporting directly to head of network development and maintenance, responsible for resource planning and budget coordination across fixed network assets globally. Vendor management and supplier strategies. Responsible for several key RFP's for major overhaul of network infrastructure and associated professional services.

Maintained relationship between customer and operation center, responsible for the overall performance and delivery of assurance services by defining KPI's, OLA and SLA's. Utilized analytics tools to project trends and in-depth analysis of actual performance and root causes. Frequently engaged in extensive and sensitive reason for outage reports delivered to management team and key customer accounts.

Managed a team of five experts who were responsible for the network quality and governed the contract between NOC supplier and International Carrier. Defined SLA's, KPI's and continued improvement reporting. Contractual negotiation and staffing was essential part of the role.

Managing a team of fifteen professionals that provided world class customer services to our key global IP/MPLS and DWDM customers.

Coordination of a team of fifteen professionals that provided world class customer services to our key global IP/MPLS and DWDM customers.

Building the target OSS stack for customer care, requirement specification and supplier negotiations.